AI agents just joined your ecommerce team.

Agentic operations means AI agents doing real back-office work in Centra: opening a market, auditing a collection, building a linesheet. It isn’t a chatbot built into Centra. Your team connects the AI tool it already uses, and the agent works directly with your Centra data and operations. Instead of just answering questions, it finds the problem, works out the fix and makes the change once you approve it.

Agents start with no access to anything. You decide what they can see and what they can change, and nothing is applied until you approve it. Every change an agent makes is logged in Centra just like any other change, and the chat in your AI assistant shows what it looked at, what it suggested and what you approved.

Playbooks are built-in routines for recurring tasks. Each one tells an agent the right checks to run, in the right order, every time. There are 80+ of them across merchandising, ecommerce and localisation, pricing and promotions, wholesale, and operations and supply.

Whichever your team already uses. Centra MCP works with Claude, ChatGPT, Cursor, Gemini and Codex.

Centra MCP connects your AI agents directly to your Centra data and operations. MCP — the Model Context Protocol — is the open standard for connecting AI agents to software. It includes 300 agent-ready tools, and more than half of them can make changes, not just look things up.

No. You ask in plain language, review what the agent proposes, and approve. Connecting Centra MCP to your AI tool takes a one-time setup, and the Centra MCP documentation walks you through it. If you're already on Centra, you can set it up yourself with the install guide, or ask your Customer Success rep to help. If you're not, book a demo and we'll show you what your team could hand over first.